I am ready to book. How do I make a reservation?

To book our services, visit the contact page and complete the form. We will be in touch shortly with an initial quote. Once we are good to go, we will proceed with an invoice and require a deposit to secure your reservation.

When should I make a reservation?

It’s best to reserve as early as possible, especially for weekends and holidays. For large events, we recommend booking at least six months to a year in advance to ensure availability. However, if you have a last-minute event, don’t worry— just give us a call, and we’ll do our best to accommodate you.

When is payment due, and what payment methods do you accept?

A 50% deposit is required as soon as possible to secure your rental items, with half of the deposit being non-refundable. The remaining balance is due two weeks before the setup date. We accept cash, checks, and major credit cards (Visa, MasterCard, and American Express).

Can I modify my reservation?

Yes, changes can be made, but we ask for at least one week’s notice before the setup date. Adjustments are subject to inventory availability. To request changes, please email us so we can update your invoice accordingly. It is your responsibility to review the revised invoice to confirm all modifications have been made.

How should I prepare the site for tent setup?

Ensure the setup area is completely free of obstructions both on the ground and in the air (such as tree branches). The space must be larger than the tent size. If there is a gated entry, please have it open upon our arrival for both setup and takedown. Other vendors should be scheduled after the tent is installed.

Lawn maintenance should be done 1-2 days before setup (not on the same day) to prevent grass clippings from getting inside the tent. Underground utilities and water lines must be marked and checked beforehand. On the takedown date, only Aloha Eden’s rental equipment should remain under the tent. The client must be present during setup to confirm the tent’s placement, or the location should be clearly marked in advance.

Can I add my own decorations?

Yes, you may decorate; however, do not use duct tape, adhesives, or staples on any of our tents or rental equipment. We will inspect all items upon takedown, and any damages will result in additional charges based on the extent of the damage. Also, open flames must be kept at least 100 feet away from the tent, including tiki torches, barbecue grills, and similar items.

What if my event is in a public park or open space?

If you plan to use public property, you are responsible for obtaining any necessary permits. Additionally, you must supervise the rental equipment at all times, including overnight if applicable, and ensure its safety from setup to takedown.

What if my event is at a vacation rental?

If your event is at a vacation rental, simply provide us with the location details. We’ll need the property owner’s contact information and their consent to set up on-site.